Billing, Subscriptions and Product Questions
To cancel a subscription: All membership cancellations must be done via email to [email protected] Please include your full name and the email address connected to your subscription. Cancellation notice must be sent, by email, prior to your next billing period.
Updating Billing Information: If you are on a payment plan or membership subscription and need to update the payment method on file, please use this link
Customer Support Email: Contact [email protected] to get help fast help with most things relating to products, access, billing and other questions that may not specifically require Mike Mandel or Chris Thompson.
Facebook Messenger: We are often available on Facebook Messenger, but please note that we do not process subscription cancellations via that channel (we can’t identify you from a FB chat). Click to useFacebook Messenger
By phone: You can also call us by phone at (647)478-9525. You will get voice mail, so be prepared to concisely describe your request so we can properly get back to you.
For Hypnosis Questions
We provide support to our hypnosis students online via the MMHA Engage group on Facebook. To ensure you have access to us in this group join the Mike Mandel Hypnosis Academy here.
If you would like to email us a question that’s great too … we will likely answer it in an upcoming episode of our Brain Software podcast.
Personal Sessions With Mike and Chris
Yes, it is possible to get direct help from Mike or Chris. When you reach out to us please be as specific as possible with your request. If we are not able to help you ourselves, we will do our best to connect you with a recommended hypnotist from our global student population.
Contacting Mike Mandel:
Mike Mandel is sometimes available for online consultations where geographic boundaries are not an issue. Mike often blends MINDSCAPING with other personal change modalities to help clients make positive changes. Occasionally, Mike is also available in the Toronto area to see clients in person. To find out more it’s best to email Mike directly.
Contacting Chris Thompson:
Chris is available for online consultations, or depending on the location, for in-person sessions. Chris lives in North Durham (one hour outside of Toronto). Click here to email Chris directly.
WHO WE ARE
We are MikeMandelHypnosis.com with mailing address of 1869 Scugog Street Suite 6-129 Port Perry, Ontario L9L 1J1
CANADA and phone number (647)478-9525.
WHAT INFORMATION WE COLLECT
When you place an order with us, or interact with our website we may ask you for certain information and you may submit personal data to us (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. Aside from product orders, we primarily collect your name and email address when you optin to any of our mailing lists.
Information automatically provided: we receive, process and store certain information whenever you interact with our website. Like many websites, we use “cookies” (see the ”Cookies” section below) and obtain certain information automatically when your web browser accesses our website. Information automatically received by us includes the IP address that your computer uses to connect to the internet; your computer, browser, operating system and internet connection details; clickstream/path analysis of your journey through our website; and products you searched for. We may also use software tools to measure and collect session information, length of visits to certain pages, repeat visits and page interaction information (such as clicks).
Email communications: to help us make our email newsletter more useful and interesting for our customers we attempt to receive a confirmation when you open and click on email newsletters from us (if your email software/service supports this option). If you no longer wish to receive email newsletters, please notify us using the links provided in each newsletter.
HOW WE USE THIS INFORMATION
Your information is stored securely in computers owned by the companies we use for web hosting and web services such as email transmission and our CRM system. We may also keep local copies of some data, which may include financial transaction data, as part of our day to day operations. We’d keep local copies of our mailing list, for example, to recover in the event of a server crash. If you email us financial data (please don’t) this data would sit on our local computing equipment until deleted.
WHO ELSE MAY SEE YOUR DATA
In order to complete your order we may need to disclose some of your information to our delivery partners such as for physical product fulfillment. We also use third party service providers to help us run our membership sites (as an example), so if you sign up for our online training these third party companies may have access to partial data including your name and email address.
THIRD PARTY LINKING
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
The MikeMandelHypnosis.com website may use, on some pages, services provided by Hotjar Ltd. Hotjar provides services such as heatmaps, visitor recordings, form analysis, feedback polls, surveys and recruiters to help us analyze how visitors use our website. This provides us with the essential feedback we need to improve our visitors’ experience on our site, as well as overall site performance.
We do not collect or transmit any personal identifiable information through Hotjar. MikeMandelHypnosis.com only uses the Hotjar service to anonymously record activity of some users on certain pages of our site. We may record and analyze activity such as mouse clicks and movements, scrolling activity and non-personally identifiable text you type in our website. Password fields and other fields marked as “sensitive” are never recorded or sent over the network.
- We may also collect data about:
your device’s IP address (collected and stored in an anonymized format);
- your email address including first name and surname;
device screen size;
- device type (unique device identifiers) and browser information;
- geographic location (country only);
- preferred language used to display the webpage.
Hotjar will use this information for the purposes of evaluating your use of the MikeMandelHypnosis.com website. Hotjar also uses third-party services such as Google Analytics and Optimizely. Which may collect information sent by your browser as part of a web page request, such as cookies or your IP request. For more information on how these services collect and use your information, refer to their individual privacy policies.
By continuing to use the MikeMandelHypnosis.com website, you consent to the processing of the above data by Hotjar and the third party services they use in accordance with their respective privacy policies. To opt out, please visit the following link: https://www.hotjar.com/opt-out
Email Address: [email protected]
Mailing Address: Mike Mandel Hypnosis,1869 Scugog Street Suite 6-129, Port Perry, ON, L9L 1J1, CANADA
Telephone: (647) 478-9525